4 Common IT Support Problems SMBs Face

The IT sector gets bigger every day, and the importance of IT within all businesses cannot be emphasized enough. If you are a large corporate business, it will be easy to meet all the IT requirements you might have; however, if you are an SMB, there might be a number of IT challenges you will face. We spoke with TechQuarters, who provide London IT Services to small to medium sized businesses. They told us about some of the top IT challenges that many SMBs face, and which can be helped when partnered with an IT support provider.

There are so many kinds of IT problems that support teams deal with – you’d be surprised to find out just how many IT Support tickets are logged in your business each and every day! From small issues to bigger mishaps – having the help from trusted IT Support Companies backing you and your teams up is crucial to ensuring your business runs smoothly and that you aren’t wasting time and money on unnecessary things. Here are some of TechQuarters most common IT Support problems that their clients usually deal with: 

1. Integrating and migrating new tech

As a business it is important to be able integrate new technology, or migrate your business onto new systems or infrastructure. The trouble is that these processes often require a great deal of expertise; trying to undertake these processes if you don’t have the right knowledge can be a major pain for an organisation.

2. Gaps in IT expertise

An SMB may have their own internal IT department who are responsible for the day-to-day IT management and support. However, with SMBs usually only having budget for a small IT team, it is likely there will be some gaps in IT knowledge. Perhaps your business is trying to integrate new technology, but your in-house team doesn’t have much knowledge on it. With an IT support provider, you’ll easily be able to access specialist knowledge when you need it.

3. Disaster Recovery & Backups

It is incredibly important for all business to have backups and disaster recovery in place – for some business it may be more important than for others; for example, any business working in Financial Services will need strict backup services in place due to their data retention obligations – in this case, an IT partner that provides IT support for Financial Services will be able to help with this. Backups ensure that a company’s data is protected against a range of situations. Disaster recovery takes the backup protocol several steps further by implementing processes for restoring company data within a set amount of time after a disaster occurs (a disaster may be any number of catastrophic infrastructure failures.)

4. Keeping abreast of technology

There is an immense amount of innovation occurring all the time within the IT sector. Sometimes it can feel difficult to keep up with all the latest technology, especially if IT is not your primary order of business. On the other hand, if you are partnered with an IT support company, it will be much easier to stay aware of technology that will be useful to your business.