Clinique launched by American producer that involves products related to cosmetics, perfumes, body care, and skincare that normally sold in best quality stores. Back to 2019, Clinique customer segment reaches to 22,000 all over the world. Its headquarter based in New York the city that never sleeps.
Table of Contents
Tagline of Clinique:
“No Fragrance. Just #HappySkin.”
What speciality does Clinique offers?
The most popular and top rated platform that bring dermatologist on board for providing one click skincare approach. Clinique is unique because it avoids to have irritated products that damages skin like fragrance based products. But now, parabens, fragrance and phthalates are not involved in products.
Vision of Clinique:
“To help in providing better is skin is not sufficient.
We have to make environment that keeps skin fresh.”
By having latest medical technologies, we easily test and determine how to make products in best manner, all we done it to keep ourselves at high rank of viability and protection.
Target Customer of Clinique:
Female customers. Being one of the top rated biggest beauty brand worldwide its target customer involves well off female customers at every age.
Change Formulas:
Secure formulas & elements:
We are here to solve all your skin problems so don’t need to worry about it. Having 50+ years of experience for continuously researching and testing that involves testing to prevent allergy issues from very first day. We promised to provide good safety level.
Sustainable packaging:
We provide justified effect by using our products for the whole life that’s the reason that we established major changes and set high goals that make packaging more viable and sustainable. Estee Lauder Companies proud on us for reaching the goal. To 2025, almost 75% of packaging will come up with factors like reusability, recovering, refillable, recyclability, or recycled.
Shipping with Carbon Neutral:
It provides carbon neutral shipping on very U.S order that placed by Clinique.com U.S.
Customer Care:
Process to place orders:
- Maximum placed order have been processed for 1 -2 business days no process done at weekend.
- If order placed on weekend the process will start next working day i.e; Monday.
- Orders get received till 3:00 PM EST and 11:00 AM ET for USA then process will start in night shift or next day service.
- Shipping process starts only in working days.
- Recently, only available to receive and ship orders only in US.
- Purchases have to subject to authorized banks as advance payments then process is going to proceed.
Chat:
If you have any question or query about products, order shipping etc. then chat with authorized staff. Following timing you can chat:
- Business days: 8:00 AM – Midnight ET.
- Weekends: 10:00 AM – 8:00 PM ET.
Shipping:
Pre-Order item:
The benefit you get to order the product before date on which regrading product is available provides product to process immediately on the date. For pre-order item the shipment time limit get increases which is mentioned in the confirmation and verification email that shows on your order history account. The shipment processed separately and at time of shipment you will get again a confirmation email. However, if Clinique don’t ship the regarding product on time we will mail you with notice for late. Then, its up-to you to cancel or proceed the shipment.
Shipping Costs:
| Shipping Method | Cost |
| Basic level | Free of cost |
| Second Day | $10.00 -$15.00* |
| Mid-night | $15.00 -$20.00* |
Shipping Time Frames:
| Shipping Method | Shipping Timeframe |
| Basic level | 4-10 working days |
| Second Day | 2 working days |
| Mid-night | 1 working day |
Shipping Interruptions:
Some products need few standardize authoring that need to ship by following the rules and ethics of federal, local and state government. Shipment procedure can proceed by following the rules. Clinique strictly work by following rules so, it may not transport product in few areas. While, if you belong to those areas so we are sorry for bothering you and thanks for understanding our conditions. However, if you provide address in US so we must ship the whole order in decided time.
Return & Exchange item Policy:
Go to Clinique.com and tap customer care then go to return and exchange policy then click on it to start the online return system and produce prepaid label for return. It will take 3 working days for receipt process at warehouse. You will your payment back and the process get complete. Some products don’t have the refund policy like gift cards, sale items, eGift-Cards, promotional items or Clinique products bought from any other platform rather than, Clinique.com.
Secure Online:
Clinique understands security factor for customers. After placing order at official website, authorized staff encode information by using encryption technology named as Secure Socket Layer which is top rated method to secure data online. So don’t need to worry about order placing safe and secure. Clinique uses government certified software for encryption.
For encryption, browser involves SSL protocol. Browsers that include this software are as follows:
Internet Explorer 6.0 and new versions
Mozilla Firefox 2.0.4 and new versions
Safari 2.0.4 and new versions
Video Chat and Text Chatting:
Consult with experienced dermatologists and cosmetologists or get few makeup hacks.
Video calling and chat
Available time slot:
Working days:
Chat & Video calling: 10:00 AM – 10:00 PM ET
Phone Calls: 8:00 AM – 10:00 PM ET
Weekends:
Chat & Video calling: 12:00 PM – 8:00 PM ET
Phone Calls: 10:00 AM – 8:00 PM ET
Contact us by chatting and video calling.
Chatting is quite speedy and simple. iPhones have Apple Business Chat.
Available time slot:
Working days: 10:00 AM – 10:00 PM ET
Weekends: 12:00 PM – 8:00 PM ET
Order Support:
Working days: 8:00 AM -Midnight ET
Weekends: 10:00 AM – 8:00 PM ET
You can quickly connect with us on FB messenger.
Text messaging:
Product Support
Working days: 10:00 AM – 8:00 PM ET
Weekends: 11:00 AM – 7:00 PM ET
Easily contact us on call.
Frequently Asked Questions:
From where customers purchase Clinique products?
US people can purchase products from clinique.com. Search for store locator to see the store near you that have clinique products. Check clinique in your country if it is outside US.
What to do if my eGift card get lost? Or if someone copied my card?
Cards can be replaced in case of losing or steal cards. With evidence of buying, card can easily be replaced.